Currency Convertor - We have installed a currency convertor for you to be able to shop in 5 different currencies, GBP, USD, AUD and INR, the default currency is EUR.  Just click on the drop down convertor on the top right hand side of each page to select the currency.  Please note that the final check out amount will be in Euro, as this is the currency of the country where we are based.

Shipping
We ship worldwide for free on a tracked standard delivery service! 
Express shipping is free worldwide for orders over €175

*Last day for Christmas orders is 12th December, as we will then be closed for Christmas*

Within Cyprus
Standard Tracked - FREE (1 to 4 days)
Express - Contact us

UK & Rest of Europe
Standard Tracked - FREE (10 to 14 days)
Express Courier - €17.00 (5 to 8 working days)

Rest of the World
Standard Tracked - FREE (2 to 4 weeks, depending on destination)
Express Courier - €22.00 (7 to 10 working days)

Returns

We really appreciate your custom and want you to be happy with your purchase.  We hope you will wear your jewellery with pride, knowing that you have directly helped disadvantaged children rize out of poverty!  

Please take a look at our jewellery sizing page to make sure the item you are buying is the length you are looking for (necklaces) or will fit your finger properly (rings). 

If you are not happy with the item you have bought, contact us by email within 14 days of receiving the item and we will work with you to try and make it right.  If after emailing us we have asked you to send the item back, please make sure you adhere to the following:

Return the jewellery in the original condition it was sent and in the packaging you received the item in. Packages must be post marked within 14 days of you receiving it, when you send your return request email. Either include your jewellery purchase invoice in your returns package (which would have been emailed to you), or attach it on your return request email. If you are due a refund, it will be processed within 3 business days.  Please note your bank may take up to 7 working days to process the refund. Original and return shipping charges are not refundable, unless there are circumstances that are our responsibility. We are not liable for lost returns.  As our jewellery is made of precious metals, it is highly advisable to return items on a trackable shipping service. Make sure you keep your tracking number on the receipt the mailing office gives you.

If you have any further questions on returns please email us.

Customs Duties and Import VAT
You may be charged customs duties and import VAT within your country.  Please be aware that these charges are calculated at your countries importing point and are out of our control.  Customs duties and VAT differs immensely from country to country.  Customers in some countries, for example the US and Australia, are able to import items at quite a high value before any duties are charged.  In other countries like the UK, duties and VAT are due on quite a low value of goods when importing from Europe (since Brexit) and the rest of the world.  Most countries have customs duties and VAT information online through local government websites.  

We wish we could digest customs fees on behalf of all our customers, however with our costs, including high jewellery plating costs, importation costs from India and ensuring our charities receive the 10% donation from each sale, it would make it impossible for us to function as a business.  Going forward, we do hope this is something we can look at in the future.  Thank you for your understanding.